tl999 Terms and Conditions

1 General Introduction

tl999 (referred to hereinafter as "the Platform", "we" or "the Authority") is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the tl999 website and all related services.

By registering with tl999 or using the services, you are considered to have fully accepted these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree to these Terms, please refrain from using the platform.

These Terms are written in Bengali and shall be interpreted in accordance with the applicable laws of Bangladesh. In the event of any dispute or ambiguity, the interpretation of the Authority shall be considered final.

2 Service Eligibility and Age Requirement

To use the services of tl999, you must meet the following eligibility criteria:

• You must be at least 21 years old. This platform is operated for those aged 21 and above only.
• You must have a valid bank account or mobile banking account (bKash, Nagad, Rocket or Upay) in your own name.
• You must operate the account on your own behalf and for personal entertainment purposes.
• You may not place bets on behalf of a third party or as part of a professional syndicate.
• You must play entirely voluntarily and within your financial means.

The Authority may request documents for age and identity verification at any time. The Authority has the right to suspend withdrawals until verification is complete.

3 Account Registration and Management

Each user may open only one account. If the same person holds multiple accounts, it will be considered a prohibited activity and all accounts may be closed and balances forfeited.

At the time of registration, you must provide accurate information, including:

• Full name (as per national identity card)
• Active mobile number
• Valid email address (optional but recommended)
• Date of birth

It is entirely your responsibility to keep your account password confidential. tl999 will not bear any liability if a third party accesses your account. If your account is compromised or you suspect unauthorized access, notify the support team immediately.

If you need to change account information, contact the Authority via live chat and submit the required proof.

4 Deposit and Withdrawal Policy

Financial transactions on tl999 are conducted through bKash, Nagad, Rocket and Upay. All transactions are completed in Bangladeshi Taka (৳).

Deposit Rules:

• Minimum deposit amount: ৳300 (for each method).
• Deposits must be made from the mobile number or account registered with tl999.
• Depositing using a third-party account is strictly prohibited.
• Deposit amounts are generally credited to the account within a few minutes.

Withdrawal Rules:

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 10–45 minutes.
• Withdrawals will only be made to the same account used at the time of deposit.
• Withdrawals may be on hold if identity verification has not been completed.
• The Authority may request additional verification in the case of suspicious activity.

5 Bonuses and Promotional Offers

tl999 provides various bonuses and promotional offers for new and regular members. By accepting a bonus, the following conditions will apply:

Welcome Bonus:

• 200% bonus on the first deposit, up to a maximum of ৳10,000.
• To withdraw the bonus, you must complete 10x wagering of the bonus amount.
• Separate terms may apply for each bonus offer — please read the details before accepting an offer.
• Bonus funds are not directly withdrawable; withdrawal is only possible after the wagering requirement has been met.
• If an attempt is made to earn bonuses through fraudulent means, the bonus will be cancelled and the account suspended.

VIP Program:

• Bronze Level: Up to 0.5% cashback per week.
• Silver Level: Up to 1.0% cashback per week.
• Gold Level: Up to 1.5% cashback per week.
• You can advance to a higher level through regular active play.
• Wagering requirements may also apply to cashback.

The Authority reserves the right to change, suspend or cancel any bonus at any time. Check the platform regularly for the latest information on current bonuses.

6 Gaming Rules

All games on tl999 are operated under fair play principles. Each game has its own rules which will be available when the game is launched.

• The outcome of each game is independent and does not depend on previous results.
• If a game remains incomplete due to a technical error, the Authority may refund the relevant bet amount.
• In sports betting, the officially announced result shall be considered final.
• If you disagree with the outcome of a game, you may submit a complaint via live chat.
• The Authority may investigate any unusual betting patterns and void bets.
• If the network connection is lost, the game state is saved — you can continue after the connection is restored.

7 Prohibited Activities

Any of the following activities are strictly prohibited on tl999. Violating these rules may result in the account being immediately closed and all balances forfeited:

1. Opening or operating multiple accounts.
2. Registering or logging in using another person's identity.
3. Bonus abuse — deliberately placing low-risk bets in order to withdraw bonuses.
4. Any form of hacking, software exploits or use of automated bots.
5. Money laundering or any other illegal financial activity.
6. Misconduct or making threats toward Authority staff.
7. Attempting to manipulate game outcomes.
8. Depositing or withdrawing using a third-party account.
9. Operating an account under the age of 21 or allowing minors to use an account.

If suspicious activity is detected, the Authority may temporarily suspend the account until the investigation is complete.

8 Account Suspension and Closure

The Authority may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Registering with false or incomplete information.
• Failure to cooperate with identity verification.
• Fraudulent activity or bonus abuse.
• An order from a law enforcement agency or legal obligation.

Users may also voluntarily close their account at any time via live chat. It is advised to withdraw any valid balance before closing the account.

If an account is closed due to a rule violation, no claim can be made for the return of the forfeited balance. Contact [email protected] to review disputes related to valid balances.

9 Privacy and Data Protection

tl999 gives the highest importance to protecting users' personal information. We manage the collection, storage and use of your information in accordance with our Privacy Policy.

• Your personal information is kept secure through SSL encryption.
• Your information is not sold to third parties.
• Limited information may be shared with partner organizations for identity verification and fraud prevention.
• Information may be provided to the Authority in cases of legal obligation.

To request correction, changes or deletion of your information, contact [email protected].

10 Limitation of Liability

tl999 always strives to operate a reliable and secure platform. However, our liability is limited in the following matters:

• Losses caused by internet disconnection or network failure.
• Issues caused by your device or software.
• Delays or failures in third-party payment systems.
• Temporary service disruption due to unexpected technical issues.
• Losses caused by your own negligence or mistakes.

If an abnormal result or incorrect payment occurs as a result of a technical error, the Authority reserves the right to correct it, even in respect of amounts already withdrawn.

11 Responsible Gaming

tl999 firmly believes in responsible gaming. We want our platform to always remain a positive source of entertainment.

• Never spend money beyond your means.
• Do not consider gaming as a source of income.
• If you feel there is a problem, visit the Responsible Gaming page and take advantage of self-exclusion or limit-setting options.
• If you notice signs of addiction, seek professional help.

12 Changes to Terms & Conditions and Legal Section

The authority reserves the right to change these terms and conditions at any time. In the event of changes:

• A notice will be published on the platform.
• A summary of the changes may be sent to the registered email.
• Continued use of the platform after changes will be considered acceptance of the new terms.

These terms and conditions and any disputes related to tl999 will be resolved in accordance with the applicable laws of Bangladesh. As a first step in dispute resolution, an attempt will be made to reach a settlement through negotiation.

If you have any questions about these terms and conditions, email [email protected] or contact us via 24/7 live chat.